PRE & Aftercare

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All new clients and those who have not visited within the last six months are required to undergo a patch test at least 48 hours prior to any treatment. Once your appointment is confirmed, you will receive an allergy test closer to your appointment date to carry out at home.

The patch test involves applying a small amount of the pigments or products that will be used during your treatment onto your skin. This test helps identify potential allergies or sensitivities to the products.

Patch tests are a mandatory part of our service protocol. Failure to complete the test as required may result in the cancellation of your treatment appointment.

Lateness

If you are late by more than 15 minutes, your appointment may be cancelled and the deposit forfeited.

Cancellation or Rescheduling
All cancellations or rescheduling requests must be made no later than 72 hours prior to the scheduled appointment.

Deposits
A deposit of 10% is required to secure your appointment. This amount will be applied toward your total service cost. Deposits are forfeited if cancellations or rescheduling requests are made less than 72 hours before the appointment.

Rescheduling

Clients may reschedule their appointment once without penalty if notice is given at least 72 hours in advance. A new deposit will be required to reschedule within 72 hours of your appointment.

Late Cancellation and No-Show Fees
Cancellations made within 72 hours of the appointment will forfeit their deposit.
Clients who fail to attend their appointment ("no-shows") will forfeit their deposit and incur a No-Show fee of 30%.

Right to Refuse Service

We reserve out right to refuse service in the event that any customer:

(i) poses a danger to themselves, our team or members of the general public;

(ii) violates our business policies; 

(iii) becomes abusive, threatening, or disruptive;

(iv) refuses to pay for services provided or does not adhere to payment policies; or

(v) does not comply with our Terms of Service including our policies regarding late arrivals, cancellations, or refusal to provide necessary medical disclosures.