Terms & Conditions of Service

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These Terms and Conditions apply to all services provided by Namu House Limited ("we", "us", "our"). By booking or receiving any treatment or consultation with us, you ("the client", "customer") acknowledge, understand, and agree to be bound by the terms outlined below. These terms form a binding agreement between Namu House Limited and the client and apply to all micropigmentation and semi-permanent makeup services offered, whether booked online, in person, or via third-party platforms. 

1. Consultation and Consent

Before undergoing any procedure, you will be required to complete and sign a Client Consent Form. By signing this form, you will acknowledge and agree that you have read and understood the information, all your questions have been answered, and you consent to treatment by the technician named in your booking.
 

2. Cancellation and Rescheduling Policy

• A deposit of 10% is required to secure your appointment. This amount will be applied toward your total service cost. Deposits are forfeited if cancellations or rescheduling requests are made less than 72 hours before the appointment.
• Clients may reschedule their appointment once without penalty if notice is given at least 72 hours in advance. A new deposit will be required to reschedule within 72 hours of your appointment.
• Cancellations made within 72 hours of the appointment will forefeit their deposit.
• Clients who fail to attend their appointment ("no-shows") will forefeit their deposit and incur a No-Show fee of 30%.
• If you are late by more than 15 minutes, your appointment may be cancelled and the deposit forfeited.
• By booking an appointment with us, you agree to these terms. If you have any questions or need further clarification, please email us at appointments@namuhouse.com
   

3. Touch-Up Policy

Touch-up sessions are optional and may be necessary to achieve or maintain your desired result. We may, at our sole discretion, offer a complimentary touch-up in exceptional cases.
 

4. Medical Disclaimer

Our services are cosmetic in nature and not a substitute for medical treatment. You must:

• Disclose all relevant health conditions, medications, allergies, or previous treatments;
• Seek medical advice before booking if unsure of your suitability for micropigmentation.
   

We are not liable for any complications resulting from a failure to disclose relevant medical information.

5. Right to Refuse Service

In accordance with English law, we reserve the right to refuse service at our discretion, provided such refusal is not discriminatory under the Equality Act 2010. We may decline to provide or continue treatment if a client:

• Exhibits abusive, aggressive, or inappropriate behavior;
• Demonstrates disrespect toward staff or other clients;
• Fails to follow pre- or post-treatment instructions;
• Presents a medical or skin condition that contraindicates treatment;
• Is under the influence of drugs or alcohol.
   

This policy is in place to protect the wellbeing and safety of all staff and clients.

6. Limitation of Liability

To the extent permitted by the laws of England, we shall not be liable for:

• Adverse reactions due to undeclared allergies or failure to follow aftercare;
• Dissatisfaction with aesthetic outcomes where the treatment was performed as agreed;
• Temporary or permanent skin changes resulting from the natural healing process.
   

7. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England, and any disputes shall be subject to the exclusive jurisdiction of the English courts.